IT Operations Services
Today's market demands rapid changes both in technology and business. Many companies are aware of the importance of protecting and cultivating their core knowledge and expertise in order to be at the forefront of development. Thus, companies tend to outsource activities which are not part of their core business areas to other strategic partners.
NSA has since 1997 provided operations of business critical solutions. We provide operations to companies such as Eniro, Fast, Tomra, Idun, Cerealia Mills and KPMG. NSA has its own 200 square meter data hall and another 200 square meters housing the helpdesk department (first-line support), second-line support and the operation central. Our operations department has around 40 highly qualified and certified staff. We are certified for a number of technologies and platforms.
Services
Our services span from single services such as software installation and upgrades, to supplying complete operations solutions where we are in charge of all infrastructure, service and support. Our services include:
User support
Helpdesk centre is complete with a fully developed call centre and ticketing system. We help users solve their challenges.
Application management
NSA is responsible for application maintenance, error correction and user support. Applications operations may be outsourced to other companies if preferable.
Operations
NSA operates the entire platform whether situated on customer premises or in our data centre. Customers are responsible for applications and user support.
Hosting
Hardware is placed in our data hall. Customers are responsible for the systems.
Continuity and accessibility
- Backup/recovery/performance
- Health check
- Tuning and optimisation
- Redundant systems
On call /standby
24 hour service year round.
Support
Guaranteed support and assistance according to defined extent, expertise and response time.
Consultancy
- ITIL
- Operations procedures
- Operations model design and architecture
Single services
- Database, OS and network administration
- Installations
- Configuration
Courses
Database administration (DBA), Redundant Oracle Systems, secure databases etc.
Advantages
Read more about the many advantages of outsourcing operations and management.
